Reporting a Complaint or Concern
We want every student to have a positive experience at De Anza College. If you have a complaint or concern about a situation you've encountered, here are some different ways that you can request a closer review and a fair resolution.
Request Assistance With a Complex Issue
If you have a problem with a college process or other situation, and you haven’t been able to resolve it with the department involved, you can use this form to request assistance from the Office of Student Development. While we can’t guarantee a specific outcome, we may be able to assist with navigating a complex issue.
Before submitting a request, you should first seek a resolution with the office or program that’s directly responsible for your issue. You can click the appropriate link below to contact these offices directly, or use the website search function to find contact information for other programs.
- Admissions and Records – registration questions or difficulties
- Assessment Center – questions about assessment or placement
- Enrollment Appeals – requests for an exception to the rules governing excused withdrawals, excess units, repeating courses
- Evaluations – transcripts and prerequisite clearance
- Financial Aid – problems with loans, grants or scholarships
- Probation – requirements for academic or progress probation
Report Worrisome or Threatening Behavior
If you are concerned that the behavior of another student or college employee may represent a threat to themselves or others, you can use this form to report your observations or concerns. Your report will be reviewed and may be referred to an interdisciplinary team that is trained to intervene safely.
Note: This form is not for emergencies. If you see or suspect that someone is in imminent danger, please contact the Foothill-De Anza district police by dialing 911 or 408.924.8000.
File a Grievance About a College Decision or Action
If you believe a college decision or action has wrongly affected your status or rights as a student, you can file a formal grievance to seek a resolution.
Before you file a grievance, you should make your best attempt to to solve the matter informally by following the steps outlined on the Student Grievance Procedure webpage. (This page summarizes the process outlined in the Foothill-De Anza college district Administrative Procedure 5530.)
After following those steps, and after consulting with the appropriate administrator, you may file a formal grievance. Here are some examples of issues that a grievance might address:
- Course grades involving a mistake, fraud, error, bad faith or incompetence, in accordance with Education Code Section 76224(a)
- Arbitrary actions or imposition of sanctions without proper regard to due process
- Infringment on the exercise of free expression as protected by state and federal laws, including Education Code Section 76120
- Acts or threats of intimidation or harassment, not related to sexual harassment or discrimination
- Acts or threats of physical aggression
File a Complaint About Sexual Harassment or Discrimination (Title IX)
If you think you have experienced sexual harassment or discrimination at De Anza, you may contact the college Title IX coordinator for an informal conversation or to file a formal complaint.
You may also report a Title IX concern or complaint to any college employee. They will inform the Title IX coordinator, who will follow up with you to offer support and conduct an investigation as appropriate. You’ll find more information about Title IX and sex- or gender-based harassment and discrimination on the Title IX website.
File a Complaint About College Police
If you have a complaint about the conduct of any officer or employee of the Foothill-De Anza district police department, you may file a citizen complaint with the chief or any supervisor in the department.
The police department has a procedure for following up on complaints, as prescribed by state law. To file a complaint, click the yellow button to open the Police Services webpage and then scroll down to look under “Citizen Complaint” for instructions and a link to the complaint form.