Disability Information Student Handbook

Section Two: Using Disability Services and Accommodations
Academic and Classroom Accommodations & Services

Accommodations & Services For Students Who Are Deaf Or Hard Of Hearing

Deaf and hard of hearing students work with a DSS counselor and the Deaf Services supervisor to schedule classes and arrange auxiliary services to access De Anza educational programs.

Interpreting and Captioning Services

Sign language interpreters and real time captioners provide communication access for:

  • classes and labs
  • required class-related activities, such as field trips
  • instructor conferences
  • tutorial sessions
  • appointments on campus for necessary college business

Effort is made to match interpreter style with student needs. Interpreters and captioners follow the Code of Ethics.  If you have questions or concerns on about how to use an interpreter/captioner, ask the Deaf Services supervisor.  If a problem develops with your interpreter/captioner, or you have a concern about your services, tell the Deaf Services supervisor as soon as possible.  You can also talk to your DSS counselor.  If your interpreter or captioner has concerns, he/she may ask for help from Deaf Services and/or the DSS office.

Students are asked to fill evaluation forms at the end of each quarter. These  help to improve the services.

Steps to arrange for Interpreters or Real Time Captioners

For classes and labs
  1. Complete the DSS Disability Verification and intake process.
  2. Register with your DSS counslor for classes, preferably during the priority registration period.
  3. Submit a Services Request (pink)  form.
  4. Read and sign the Interpreting/Captioning Services Policy and the Student Responsibilities form.
For required out-of-class activities
  1. Complete the steps listed above for classes and labs.
  2. Submit a “Interpreter/Captioner Request"
    •  It is available on-line, in the DSS or the Deaf Services office.
    •  Give it to the Deaf Services supervisor at least one week in advance.
For final exams
  1. Regular class interpreting/captioning services will end on the last scheduled class session before the final exam date unless arrangements have been made for services on final exam day.
  2. For final exam day services, submit a "Interpreter/Captioner Request" form
    • at least 5 days before the final exam date.
    • Interpreters and captioners will attend final exam sessions ONLY if these special arrangements have been made .

NOTE:  For a campus activity that is not a class requirements, talk to the Deaf Services supervisor who will advise you on how to request services for other events.

Policy on Interpreting/Captioning Services

General Provisions
  • Services are provided to students
    • who have completed the intake process
    • whose disability verification is current and supports the need
    • are officially enrolled in the class
  • Students should register during the DSS priority period, or as early as possible. 
    • Interpreters and captioners are assigned in order of student registrations.
    • The priority registration period dates are
      • emailed to students at their email address,
      • posted on the DSS Home page and in the DSS News and Announcements www.deanza.edu/dss/news
      • posted in the DSS office.
  • Effort is made to honor the student’s preference for communication method. However, when required,  a comparable service or other alternatives may be offered to meet access needs.
  • Service delays may
    • happen if a
      • student registers late  (after the DSS priority registration period)  even after the quarter begins
      • student changes class schedule after registration or during the quarter
    •  last up to five (5) instructional days, even after the quarter begins
  • Service requests for out of class activities must be turned in to Deaf Services five (5) days ahead or may not be filled.
  • Changes in class schedule during the quarter should be reported to the Deaf Services supervisor. 
    • If not reported, absences in classes dropped or withdrawn from may count as student no-shows.
Late Policies
  • Waiting periods for student and interpreters are as follows:
    • Classes that last up to one hour:  20 minutes
    • Classes that last up to 2 hours:  30 minutes
    • Classes that last 3 hours or longer:  40 minutes
  • Notification requirements for students who will be late 
    • let Deaf Services know
    • If Deaf Services is not contaced ahead of the class meeting time
      • the service provider will leave after the waiting period
      • a “no show”may be recorded.
  • If a service provider has not arrived after ten minutes,
    • write a short explanation to the teacher and
    • inform Deaf Service
      • by email Deafservices@deanza.edu
      • by text message to 408.310.0625 immediately or
      • by coming to the Deaf Services' office.
    • Deaf Services will assign a substitute if possible.
Student Responsibilities & Notification Requirement Policies

NOTE:  Interpreters and captioners are professionals who commit their time to the hours they are scheduled.

Students are required to notify Deaf Services when they will miss class.

  • Contact the Deaf Services supervisor by one of the following methods:
    •  text message: 408.310.0625
    • Deaf Services V/VP: 408.864.5650
    • DSS Reception TTY:408) 864.8748
    • Drop a note at Deaf Services or the DSS reception office
  • Absence Notification
  1. Planned Absences:  Students who plan to be absent for class for any reason should inform the Coordinator as soon as they have decided not to attend.
  2. Unplanned Absences:  Contact the Deaf Services supervisor as soon as possible, preferably before the class meeting.
  3. First Day of Quarter Absences: Inform Deaf Services prior to the start time for the class or the interpreter/captioner may be transferred to another class.
No Show Penalties

If you are absent without notification, the absence will be counted as a “no show.”

Consequences of No Shows

  1. 1st No Show
    • Student receives a verbal and a written reminder of the notification requirements.
  2. 2nd No Show
    •  Interpreter services for the class involved will be suspended until the student calls to notify Deaf Services that they are returning to class.
    • To receive services for the next class meeting, the call must be made before 5 p.m. the day before.
    •  The student will need to meet with the DSS counselor.
  3. 3rd No Show:
    • Services will be suspended for the remainder of the quarter.
    • To be reinstated, the student will need to follow the appeal processes. (See DISH, Section 2 Legal Aspects, "Suspension of Services" and "Concerns & Complaints.")

Note-taking Assistance

Notetakers are arranged in the same way that students with other disabilities arrange them. (See DISH Section 2,  Academic and Classroom Accommodations, "Notetaking.")

Captioned Videos

De Anza has an on-going program to closed caption instructional video materials. Online Education courses delivered by video or recorded for future instructional use are also captioned, including live broadcast and web streamed courses.  The Online Education Course schedule marks those courses that are already captioned.
Steps to Request a Captioned Video
  1. Students do not need to initiate requests.
    • Deaf Services works with the instructors of clases that Deaf/hard of hearing students have enrolled in to make available, if possible, captioned versions of video materials to be shown in class. 
  2. An interpreter or transcript may be offered, if necessary, as a substitute for a captioned version.

Assistive Listening Devices

Assistive listening devices may be borrowed from the DSS program for use on campus only.
The Deaf Services supervisor can demonstrate the use of these devices to people who are not familiar with them. Some large lecture classrooms are also equipped with in-place assisted listening systems.

Steps to Borrow an Assistive Listening Device
  1. Complete the DSS Disability Verification and intake process.
  2. Register with your DSS counslor for classes, preferably during the priority registration period.
  3. Submit a Services Request form .
  4. Complete an Equipment Loan form.
  5. Follow the guidelines listed on the Loan Form for pick-up and drop-off of the device.
  6. If you do not follow Loan form instructions,
    • you may be required to meet with the DSS counselor and the Deaf Services supervisor
    • your services may be suspended.
Policy on Assistive Listening Devices
  • They are to be used on campus only.
  • Removing them from campusfor any reason.
    • will result in suspending your services for the remainder of the quarter.
    • to appeal for reinstatement of services, you will be need to follow the College Grievance Procedure. (See DISH Section 2, Legal Aspects, "Suspension of Services")

Communication Resources

  • E-mail
    • Students are encouraged to use e-mail for communication needs.
    • Addresses for divisions, departments, programs, faculty and staff  are listed on the De Anza website web site or from the DSS office.
  • A Teletypwriter for the Deaf (TTY-equipped telephones) is available for student use in the case of an emergency in the Security Office.

DISH Building:

Last Updated: 2/3/16